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OUR CUSTOMER REVIEWS
SERVICE
4.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
121 ratings and 87 comments received in the last 90 days.
18 March 2025
All excellent
13 March 2025
Noa, again was superb. He was very attentive, replied to all my emails, explained everything to the greatest detail etc. I also came across some last minute leasing issues (that came up 2 days before handover) but Noa helped me through it.
07 March 2025
Noa Venter at Slough was so good. Very professional, followed up, a please to work with. Great customer experience
03 March 2025
Thorough handover, Luke spent a lot of time answering my questions and covering the features
27 February 2025
Mauro made our car delivery the best ever! Professional, friendly, and thorough-he explained every feature and ensured a seamless experience. Truly outstanding service! The room, the music and the red ribbon almost made me cry of happiness.
26 February 2025
Very good
21 February 2025
Everything was covered and explained
18 February 2025
Attentive, good communication, professional
11 February 2025
We were seen to very quickly by the team. No pressure just 5 star service
06 February 2025
Friendly and professional
04 February 2025
Very well done. No complaints.
01 February 2025
I met with the SA Mauro in Mini Slough and he was super helpful, not pressuring at all and introduced me to the John Cooper model which was the right model for me. He recently joined Mini and I was really impressed by how much he knew about the car.
30 January 2025
From point of sale to handover of vehicle we were kept updated throughout. We were dealt with by very polite, friendly, professional staff. Thomas Welch was so helpful and very patient in making sure we understood everything.
24 January 2025
Lovely touch when I collected my mini
23 January 2025
Very attentive, helpful. Stayed open late and helped with the kids while we went through the paperwork
01 January 2025
Luke was very helpful and kept me informed throughout the process of ordering and taking delivery of my new mini.
30 December 2024
Again, all down to Tom
19 March 2025
Polite and friendly staff
19 March 2025
I had waited for 6 hours and told I was just waiting for the delivery of the parts (tyre). It may be better to provide the estimation for the waiting time.
19 March 2025
Very helpful and informative
16 March 2025
Great service from start to finish. Kept me informed and my car was serviced, MOTed and cleaned within 2.5 hours.
14 March 2025
Every thing went as expected
13 March 2025
Excellent customer service
13 March 2025
As above.
13 March 2025
We delt with Asher this time, who was very knowledgeable and efficient. He knew exactly what we would like and we were sorted with a new car in less than a week. He was so friendly, funny and whitty which I really liked. I found him delightful.
12 March 2025
Hannah Harrington was particularly helpful, she went out of her way to be helpful at all times.
10 March 2025
From the point of booking in and having my issue resolved was very quick.
09 March 2025
As well as great MOT service they cleaned my car
05 March 2025
Courtesy, timeliness and service
04 March 2025
Friendly and professional.
04 March 2025
I was looked after so brilliantly by Imran in service, kept me informed, clearly priced the work required and had my car ready, spotlessly clean and finished in record time, it doesn't get any better than that!
03 March 2025
The staff organised a taxi for me when my mini was in for its recall . The young lady who I dealt with at Slough mini was very thoughtful, kind and helpful.
01 March 2025
Went out of their way. See above
28 February 2025
Because I was satisfied, no complaints.
27 February 2025
Helpful, communicated well
23 February 2025
Car was booked in easily. Asked to try the new countryman as id booked a courtesy car but they didnt sort this. No drinks offered whilst waiting
23 February 2025
Faulty car, Gemma ignores emails. No one taking responsibility
22 February 2025
Friendly, courteous, finished on time
20 February 2025
Kind staff in particular Wellesley who I cannot fault. He went over and above to help and accommodate
19 February 2025
I was told my car would take 90mins for the oil change ! I noticed my car was still were I parked 1hour after arrival !! I was there over 3hrs !
18 February 2025
As already stated
18 February 2025
Good wash after recall service
18 February 2025
Thomas Welch was friendly, engaging and kept us up to date on what was happening throughout the process. This was especially welcome when our car was the subject of a recall prior to handover which took some time to resolve.
12 February 2025
My car was recalled, and a courtesy car was arranged for me to go about my day. Team were polite and the online tracker / videos sent were nice. Only downside is that my appointment was rearranged at short notice once, but overall not too bad
12 February 2025
Could not have had better service
12 February 2025
Quick,efficient with courtesy car. Nice people.
11 February 2025
It was a pleasant experience
11 February 2025
On time, good feedback and nice rest area.
10 February 2025
As above
10 February 2025
Very good service all round.
10 February 2025
Very helpful and efficient
08 February 2025
My car passed MOT and advisories were sorted
07 February 2025
Great team! Friendly and accommodating! MOT experience was very satisfactory
07 February 2025
Good information provided as to progress with MOT and service
06 February 2025
I have been dealing with Mini for around 21 years and never had any problems
05 February 2025
Very good handling. One small issue with automatic messages sent out (the car was ready) which weren't correct but sorted before I travelled from home to collect
04 February 2025
Quick, easy, very nice technician
03 February 2025
It's because of Mustafa and Imran. They looked after my requests very professionally. Car pick up, service and car was returned to my house in time as promised. Special mention of Mustafa. Weather was bad but still Mustafa came to drop my car
03 February 2025
Car running well but labour costs prohibitive
03 February 2025
Clean car and well reported
30 January 2025
Communicated each step car in for service and repair, provided excellent service, work completed on date agreed and car returned clean and looking great!
30 January 2025
Knowledgeable, accommodating and generally all round excellent customer service.
29 January 2025
All went good. But couple of issues that i reported could not be replicated, which was strange. But I am ok with that.
29 January 2025
Quick service. No additional cost.
29 January 2025
Was seen promptly and car was ready at time I was told service should be complete, as I was waiting for it.
27 January 2025
Timely and helpful
27 January 2025
The tyres were looked at however the tyre warning light is still on, I was told the light would go out once I had completed a few miles? A week later the light is still on? Can you explain this? Also the video of the service did not come through.
26 January 2025
Very good
26 January 2025
It was only an mot this time , but still quick
22 January 2025
A professional service.
20 January 2025
Excellent
19 January 2025
Epitome of service excellence
17 January 2025
Provided a video inspection showing and explaining why parts needed replacing. Service is great, but since the prices are through the roof, that's why the rating was reduced.
16 January 2025
Service was done quickly however the clean was terrible. For the money I spent I would have expected a fully service and cleaned car. Very disappointed, half the satisfaction is getting a good velvet done on the car
15 January 2025
My car mats had been cleaned and the video you send is always really helpful
14 January 2025
Mini (service dept) has failed to follow up on our visit from over a week ago. Despite making a further request to Mini last week, again no follow up provided!
13 January 2025
Quick and efficient
13 January 2025
Team are very professional and friendly.
13 January 2025
M
12 January 2025
Lovely waiting area with coffee and tea making facilities which also includes refreshments. Vehicle was ready prior to promised time.
12 January 2025
Service advisors kept me updated with either phone or text during the day
11 January 2025
Service was done promptly.
07 January 2025
This is a poor question. There is no such thing as
02 January 2025
All good the only issue we had was not having help with fitting a dash cam to the car as we dodgy purchase it through them
02 January 2025
Hannah was so helpful
29 December 2024
No answer apart from l'm sorry from the service assistant.
21 March 2025
Everyone was very helpful and friendly but Mauro earns special praise. Through all stages, from viewing to hand over, he was also knowledgeable and patient [I have a hearing difficulty] - I.E the best car purchase experience [at 82!] I have ever had.